Privacy Policy


This Privacy Policy forms part of and is incorporated into the terms and conditions of and applicable to the website, or such other mirrored mobisite or application forming part of or attached to this website (“site”), including but not limited to accessing, browsing and/or using the site.

Please review this Privacy Policy carefully, as your accessing, browsing and/or use of the site will be subject thereto. If you do not accept the terms and conditions of this Privacy Policy, then you are to immediately cease accessing, browsing and/or using the site, failing which you will be deemed to have agreed to have accepted the terms and conditions of this Privacy Policy.

Please note that the Practice cannot, despite its safeguards and security, guarantee the security of any Personal Information that you disclose on the internet or online.

1. Definitions and Interpretation

References to the word or term:

2. Status and Amendments

The Practice respects your privacy and will take reasonable measures to protect it, as more fully detailed below.

This Privacy Policy sets out the Practice’s information gathering and dissemination practices on and in respect of the site.

This Privacy Policy governs the Processing of Personal Information provided to the Practice through you accessing, browsing and/or using of the site.

The Practice may, in its sole discretion, amend the terms and conditions of this Privacy Policy from time to time. The version of this Privacy Policy is indicated by the version reference number and effective date referred to above, from which version and date governs the accessing, browsing and/or use of site until the next revision of this Privacy Policy becomes effective.

It is your duty to remain appraised of the prevailing or current version of this Privacy Policy from time to time, as the then prevailing version will apply from time to time.

A certificate signed by the administrator of this site is prima facie proof (meaning in the absence of proof to the contrary) of the date and content of the latest and any previous versions of these terms and conditions.

3. Why would AIEM collect your Personal Information

The Practice will use your Personal Information only as appropriate in the normal course of business. Your personal information will be collected essentially for the following reasons: 

The Practice does not permit the selling or providing of Personal Information to third parties for independent use or commercial gain. The Practice may share your Personal Information with its business partners or affiliated companies if that information is required to provide you with the products or services requested by you.

4. Registration

Should you be required, at any time, to register as a user on the site, you may be required or obliged to provide the Practice with the following Personal Information: 

Should that information change, you are requested to update such information as soon as reasonably possible to enable the Practice to update its records.

You may choose to provide additional Personal Information to the Practice, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

5. Processing of Personal Information

By providing your Personal Information to the Practice you acknowledge that it has been collected directly from you and consent to and authorise its Processing by the Practice.

Where you submit Personal Information (such as your name, address, telephone number and email address etc.) via the site (e.g. through completing any online form or registration) the following principles will be observed in the Processing of that information:

The Practice will, where required to and as governed by the Rules of the HPCSA and the Health Acts, retain medical records appropriately and safely for periods required in terms thereof.

As permitted by the ECT Act, the Practice hereby advises that it may use your Personal Information, so collected, towards the compiling of profiles for statistical purposes. The information contained in the profiles or statistics will not be able to be linked back to any specific user. In other words, it is deidentified or anonymised data and statistics.

6. ECT Act

The Practice subscribes to the principles of collecting Personal Information electronically as provided for in section 51 of the ECT Act.

7. Collection of Anonymous Data

The Practice may use standard technology to collect information about the use of the site, but which will only be for the collection of statistical data.

The Practice may utilise temporary or session cookies to keep track of users’ browsing habits. It is important that it be brought to your attention that a “cookie” is a small file that is transferred or downloaded onto the hard drive of your computer in order to keep a record of your interaction with the site and facilitate your convenience. Cookies, by themselves, will not be used to identify a user, but may be used to compile deidentified or anonymised statistics relating to the use of services or goods offered or to provide the Practice with feedback on the use, efficiency and/or performance of the site.

The following types of information may be collected in respect of users who have enabled cookies:

It is possible to opt out and/or alter the manner in which your browser handles cookies. Please note that, if this is done, certain services and/or products or links on the site may not be available.

8. Security

The Practice takes reasonable measures to ensure the security and integrity of information submitted to or collected by the site, but cannot, under any circumstances, be held liable for any loss or other damage sustained by you as a result of unlawful access to or dissemination of any Personal Information by a third party.

9. Links to other websites

The Practice has no control over and accepts no responsibility or liability for the privacy practices of any third party websites or mobisites to which hyperlinks may have been provided.

The Practice urges you to review the privacy policy of every website or mobisite you visit before using it.

10. Children’s Privacy

The Practice will not address or service anyone under the age of 13 (thirteen). The Practice does not knowingly collect personally identifiable information from anyone under the age of 13 (thirteen).

If you are a parent or guardian and you are aware that your child has provided the Practice with Personal Information, please contact the Practice. If the Practice becomes aware that it may have collected Personal Information from anyone under the age of 13 (thirteen) without verification of parental consent, the Practice will take steps to remove that information from its servers. If the Practice needs to rely on consent as a legal basis for Processing your information and your country requires consent from a parent, the Practice will have the right and may require your parent’s consent before it collects and uses that information.

11. Cookie policy

A cookie is a small piece of data sent from sites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on a website, mobisite or applications and may improve your experience on the sites or applications. The cookie will also identify your device, like the computer or smart phone.

By accessing and using the Practice’s sites or applications you agree that cookies may be forwarded from the relevant site or application to your computer or device. The cookie will enable the Practice to know that you have visited the site or application before and will identify you. The Practice associates, cessionary, delegates, assigns, affiliates or successors in title and / or appointed third parties (like its authorised agents, partners, contractors and suppliers)  may also use the cookie to prevent fraud and for analytics.

12. Queries

If you have any queries about this Privacy Policy and the Cookie Policy please contact the Practice by emailing it on:

13. PoPI

The following statements are made to comply with PoPI.


In addition to the Privacy Policy above, where reference is made to “Process”, it means how the Practice collects, uses, stores, makes available, destroys, updates, discloses, or otherwise deals with Personal Information. As a general rule, the Practice will only process this Personal Information if it is required to deliver or offer a service, provide a product, carry out a transaction or obligation in a contract.

The Practice may combine this Personal Information and use the combined Personal Information for any of the purposes stated in the above Privacy Policy.  

If you use the Practice’s other services, goods, products and service channels you agree that the Practice may Process this Personal Information as explained in the Privacy Policy.

By accessing and using the site you provide the Practice with consent to Process this Personal Information.

The Practice is considered a global organisation operating and trading ostensibly in the Republic of South Africa and, as such, the Privacy Policy will apply to the Processing of Personal Information by any natural person globally.

If the Practice Processes Personal Information for another party under a contract or a mandate, the other party’s privacy policy will apply
to the Processing of such information.

The Privacy Policy establishes a general standard for the appropriate protection of Personal Information within the Practice’s environment, whilst also acknowledging the rights of individuals to privacy and to reasonable safeguards of their Personal Information.


All of the Practice’s employees, contractors, consultants, temporary and other workers, including all personnel affiliated with third parties should adhere to the Privacy Policy. The Privacy Policy applies to information, assets owned or leased by the Practice, or to devices that connect to the Practice’s network or reside at a Practice site.

Policy Statement

What is personal information?

Personal Information refers to any information that identifies you or specifically relates to you, or the Practice’s employees, as the case may be, that is Processed. Personal Information includes, but is not limited to, the following information about you and/or the Practice’s employees, as the case may be:

Policy Statement

The Practice will only process Personal Information for lawful purposes relating to its business if the following applies:

What is special Personal Information?

Special personal information is personal information about the following:

When will the Practice process your special Personal Information?

The Practice may process your special personal information in the following circumstances:

When will the Practice process your special Personal Information?

What are the reasons the Practice needs to Process your Personal Information?

The Practice may process your special personal information in the following circumstances:

What are the reasons the Practice needs to Process your Personal Information?

The Practice may use your Personal Information to market its services, as well as related products and services to you.

The Practice may also market non-banking or non-financial products, goods or services to you.

The Practice will do this in person, by post, telephone, or electronic channels such as SMS, Whatsapp and email.

If you are not a customer, patient or client, or in any other instances where the law requires, the Practice will only market to you by electronic communications with your consent.

In all cases, you can request the Practice to stop sending marketing communications to you at any time.  

When, how and with whom may the Practice share your Personal Information?

In general, the Practice will only share your Personal Information if any one or more of the following apply:

Under what circumstances may the Practice transfer your Personal or other information to other countries?

The Practice will only transfer your Personal Information to third parties in another country in any one or more of the following circumstances:

Under what circumstances may the Practice transfer your Personal or other information to other countries?

How will the Practice secure your personal information?

The Practice will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices. The security measures (including physical, technological and procedural safeguards) will be appropriate and reasonable, and include the following:

How long will the Practice keep your Personal Information?

The Practice will keep your Personal Information for as long as:

whichever is the later.